Resident from '12 to '18. I appreciate the staff here above anything else, they made things easy on the residents. The apartments themselves are perfect, as is the location. But the businesses located on the ground floor can be aggravating at times. Especially the 24 hour fitness center... Even from the top floor!
I believe the water pressure situation is being worked out, and hopefully resolved. The snow removal crews and grounds keepers are quite good at keeping up with the accumulation during the winter months. The janitorial staff (I think it's just one person) is incredible, especially with how disgustingly messy some of the residents are in the public areas like the stairwells, elevators, and near the entrances/post office boxes. Maintenance crews have a working 24 hour standby cell phone that is actually answered by a person, and using the online reporting system for maintenance is great and fast.
Fire alarm and safety systems are checked regularly for function, which is good because they are often tampered with by residents that smoke in their rooms. These issues are quickly addressed by the staff. The HUD inspections are another regular occurrence to make sure living conditions in the building are acceptable.
Although I haven't made use of the indoor storage areas, it's great that they are offered if you need them. The gym is small but rarely utilized. It has everything that you'd need for a decent workout and is always in excellent condition. Coin operated washers and dryers are now serviced competently and the new ones work outstandingly well. There are security cameras located throughout the building, but sometimes packages do go missing from in front of your door. However, the staff is always more than happen to sign for packages at the front desk, or if one ends up in front of your door they are happy to put it in your apartment for you or hold it at the desk.